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The Rawls Group Appoints David Ciambella as President and Chief Executive Officer

 

The Rawls Group, one of the nation’s most respected business succession planning firms, is proud to announce that David Ciambella has been named President and Chief Executive Officer. Initiating the firm’s succession plan, this move was effective January 1, 2017, with Loyd Rawls, the founder transitioning to Chairman of the Board.

“David has a relentless passion for succession planning. As a proven leader, he is committed to the growth of The Rawls Group and the acknowledgement of TRG as the global standard for succession planning.” said Loyd Rawls, Chairman. “David’s history and experience with our firm, combined with his receptiveness to new challenges and opportunities will ensure that TRG will continue to set the benchmark for succession planning into the future.”

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Dr. Merlot’s Perspective: Generational Differences Impacting Teamwork - Advice to Millennial's and Baby Boomers

When Loyd and I met last, we discussed Millennials and Boomers on a quick puddle jumper as best we could over the loud engines.

As a refresher, over the last couple of months, Loyd and I have focused our discussions on overcoming generational differences in the workplace. In December, we discussed influences responsible for shaping generational perspectives. January’s discussion was geared towards advice to Boomers about Millennials, and February focused on advice to Millennials about Boomers.

Today we are meeting at the rental car terminal on our way to meet with a client on this very topic. Our client is experiencing tension in the workplace between what the client is referring to as “old school” and “new school” ways of thinking. Over the last couple of months, our client has fielded multiple meetings on the topic. Frustrated and noticing a dip in productivity and team morale, he called us in to quickly “nip this thing in the bud.”

Once we found ourselves to the rental car and got our wits about us, Loyd asked: “So as we are driving towards what could be an emotional mess, how are you thinking of approaching the perspectives of “old” and “new” school thinker/team members?

Well Loyd, I started; you and I have had rich dialogue on how both Millennials and Boomers could expand their thinking about the other. What I would add to those discussions would be something to the tune of….

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Whats the Trump Effect on Estate Taxes

Probably nothing, unless you plan to die soon! I happened to be with a client with whom I have worked since 1991, on the day President Trump was elected. That led us to examine the political climate over the past 26 years. We reminded ourselves that the 1980’s had been a Republican era (but Democrats had controlled at least one house of Congress). However, in 1992, President Clinton lead a Democratic sweep of the Congress. In 2000, President George W. Bush lead a Republican sweep followed by 2008, with President Obama sweeping the Democrats back into office, followed by the latest sweep by the Republicans under President Trump. Our country has been on a political roller coaster ride for the last three decades!

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Dr. Merlot’s Perspective: Generational Differences Impacting Teamwork - Advice to Millennial's about Baby Boomers

For the last couple of month’s Loyd and I have been discussing generational differences and how to overcome issues they often create in the workplace. Loyd initially posed the question to me in December, but since this was such a big topic, we decided to break up the conversation into a 4-part series; tackling one topic at a time.

In December, Loyd and I discussed outside influences responsible for shaping generational perspectives on areas such as work-ethic, communication and technology. And in January, Loyd geared the discussion towards what advice would I give to Boomers and Millennials. So, as I sit here in the airport waiting for Loyd to meet me for our connecting flight; I am pondering what could be Loyd's next question.

Loyd walks up, we say our hello’s, board the plane and as soon as we get to 10,000 feet, Loyd gets right to it. “Say Doc, not a lot of time on this puddle jumper, so let’s move on with this discussion on generational issues. Last month we focused on advice to Boomers about Millennials, so what insight do you have for Millennials working with Boomers?

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Dr. Merlot’s Perspective: Generational Differences Impacting Teamwork - Boomer Perspectives about Millennial’s

The last time Loyd and I were together, Loyd posed a question in regards to Overcoming Generational Issues Impacting Teamwork - “How do privately held businesses overcome the generational issues that have a direct impact on teamwork and business performance?” Loyd can never just ask a simple question. ”

Knowing that we could not answer this in one sit-down and one glass of wine, we decided to tackle the topic in a four-part series focused on:

  • Boomer perspective about Millennial’s
  • Millennial perspective about Boomers
  • Advice to Both
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NCM-Rawls Dealer Executive Program: Where Leadership and Legacy Intersect

The long-term viability and success of dealership is no longer dependent on the operations of the store alone. The retail automotive industry is not the same as it was for our father’s and grandfather’s. Today, there are multiple generations working within the dealership, family member employees involved in the day-to-day, and competition is more than just the store in the next town.

Dealer owners, operators and managers need to be more agile and flexible than ever before in order to ensure the future of the business. Advancements in technology, generational shifts and demographics, continued changes in laws and legislation and manufacturer requirements impact all areas of ownership, and more than ever, focus must also be in the areas of recruiting and retention, short and long-term strategic planning, and preparing for owner transition and succession.

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NCM® Associates and The Rawls Group Announce New Leadership and Succession Program

Kansas City, Mo., January 16, 2017 – NCM® Associates and The Rawls Group announce the launch of their new NCM-Rawls Dealer Executive Program, where leadership and legacy intersect.

A collaboration between two leading automotive service providers, the NCM-Rawls Dealer Executive Program offers an exclusive 10-month leadership development curriculum specifically designed with an emphasis on succession planning for current and future dealers to gain the critical knowledge, tools, and resources necessary for long-term success. ™

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Dr. Merlot’s Perspective: Overcoming Generational Differences Impacting Teamwork

We have looked at sibling partnerships under stress, my perspective on the impact gender has on leadership and teamwork, and my thoughts on gender bias in the workplace. In this installment, I have mixed it up just a little, thanks to my buddy Loyd, who felt it would be a good idea to bring the “generation” conversation to the table. His question to me was, “How do privately held businesses overcome the generational issues that have a direct impact on teamwork and business performance?”

Knowing that I could not answer this in one sit-down and one glass of wine, this four-part series will focus on:

  • Boomer perspective about Millennial’s
  • Millennial perspective about Boomers
  • Advice to Both
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Are You Suffering the Christmas/Hanukkah Syndrome?

“But I love all my kids equally and I want to treat them fairly!” exclaimed Ted, the exasperated business owner who was trying to figure out his estate plan. This sentiment is voiced over and over by my dealer clients leading to many discussions on ‘why equal is not fair’! It’s easy to relate to this concern as most of us have experienced what I call ‘the Christmas/Hanukkah Syndrome’. “Let’s see, I have 3 gifts for John, but only 2 for Hannah, but the 2 for Hannah cost more than the 3 for John – how do I make this work?”

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Dr. Merlot’s Perspective: Overcoming Sibling Partnerships Under Stress

Picking up where we left off from my last post….

In typical Loyd fashion, just before hanging up from our phone conversation focused on Gender’s Impact on Leadership and Teamwork, he left me with a zinger - “What if siblings in business are not willing to recognize each other’s contributions to build a strong partnership?” After working through the previous gender topics I was grateful to have a few days to think about his heavy question.

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As Seen in Multi-Unit Franchisee Report - Creating Harmony in Sibling Partnerships

As Seen in Multi-Unit Franchisee Report - Creating Harmony in Sibling Partnerships

Sibling partnerships create a dynamic environment - especially when managing relationships in a highly competitive multi-unit franchisee organization. Everything can feel personal because nothing can be "just business."

Read the complete article on the Multi-Unit Franchisee Report website

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Dr. Merlot’s Perspective: Gender's Impact on Leadership and Teamwork

Looking at how male vs. female psyche works, there is no doubt they are different. In fact, a popular analogy to describe these differences is “Men are like Waffles and Woman are like Spaghetti.” Coined by bestselling authors – Bill and Pam Farrel, their analogy provides imagery of how men create boundaries around issues and areas of life, where woman approach decision making and life like a plate of spaghetti – no defined boundaries and one issue can blend into another.

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As Seen in Multi Unit Franchisee - Family Business Perspective Matters

As Seen in Multi Unit Franchisee - Family Business Perspective Matters

An owner's perspective about the purpose and who the business serves directly impacts culture, ability to recruit and retain good people, and drive performance - all of which influences customer perceptions, revenue, and profits. In the franchise industry, often times, multi-unit franchisees do not intuitively view themselves as a family business owner. This misperception can and does have an impact on overall business success, sustainability, and value

Read the complete article on the Multi Unit Franchisee website

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As Seen in Digital Dealer Magazine - Family and Business Separation – Is it Possible?

As Seen in Digital Dealer Magazine - Family and Business Separation – Is it Possible?

In a family-owned automobile business, the dealership and general business dynamics often become the center of family interaction.  Read Amy's unique perspective on how to create boundaries between family and business from her experience as a family member employee in her family's business. 

Read the complete article on the Dealer Magazine website

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Dr. Merlot’s Perspective on Gender Bias in the Workplace

Natural May Not Be Obvious

Known for offering up the truth of the matter, let’s get right to the point and address a trend that I am seeing more often than I would like. Gender bias in the workplace. Yup. I said it. It’s out there, and if you are reading this, then you have experienced it, have seen it, or perhaps are a participant in it. Regardless of where you stand, let’s take a look into how your business may intentionally or unintentionally be impacted.

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Case Study – 50/50 Partnerships Impact Business Decisions

Industry: Franchise

Company Overview: First generation, multi-unit and multi-brand business across several state lines

Challenge: 50/50 first generation business owners. One partner actively involved in the day to day operations, while the other has become less active, yet very much involved in overall business decisions.

Second generation family members and a few “friends of the family” are becoming interested in the business. The partners have different opinions about the strategic direction of the business, compensation plans based upon their contributions, and the appropriate way to integrate and develop family member employees in the business. Partner conflict is impacting teamwork and performance.

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As Seen in Digital Dealer Magazine - Four Ways to Keep Peace in the Family Business

As Seen in Digital Dealer Magazine - Four Ways to Keep Peace in the Family Business

Owning a business is hard; owning a family business is even harder. Learn how to prevent and resolve family business conflicts with these four simple steps.

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Succession Planning: A Tool to Build Business Value by Kendall Rawls

Often times the term succession planning creates a negative feeling for business owners. The reality is, the stigma tied around the word succession is too closely aligned with “death” and “retirement”. In addition, the natural anxiety and emotions that come with the thought of exiting the business can, and do often prevent owners from planning for the future. Entrepreneurs simply do not want to plan for a time that means they are no longer building a business. The reality, however; is that succession planning has a direct impact on the value of the business.

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The Rawls Group to Present at Digital Dealer 19 Conference and Expo

The Rawls Group announces that they will be presenting at the Digital Dealer 19 Conference and Expo being held in Las Vegas October 5-7th, 2015.

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How to Create Family Member Employment Policies

In developing family policies, I used to think it was the documented policies that made the difference in preventing future conflicts. But, I have come to believe that it is not the policies themselves that promote family harmony. Rather, it is the process of developing the policies that really makes the difference. Family businesses have been a subject of formal research for over 20 years and developing policies is definitely a best practice of those that last. But, what research seems to bear out is that it is the family that is flexible with one another and trusting of one another that really makes the difference. The process that gets everyone involved is a process that allows family members to work together and build trust with one another.

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