2017.02 Rawls Course

NCM - Rawls Dealer Executive Program

Unlike other industry programs offered, the NCM-Rawls Dealer Executive Program™ takes a unique, holistic approach focusing on several areas critical to dealer management, leadership, and ownership. This program is specifically designed for Family Member Employee’s in the business, Key Leaders, Dealer successors and existing Dealers.

For more information, call Kendall Rawls at 407.578.4455, email at or fill out the contact us form below.

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As Seen On #AskNCM: What do people want from a leader?

As Seen On #AskNCM: How Do I Mentor a Family Member Employee?

As Seen On #AskNCM: What's the Difference Between Recruiting and Hiring?

As Seen in NCM Institute - Think Like an Owner

As Seen in NCM Institute - Think Like an Owner

Ownership, as defined by Merriam-Webster, is the state, relation, or fact of being an owner. Often, those who feel ownership of something take special care and feel great responsibility for it. If we dissect the definition of ownership a little more, it does not necessarily mean that one must “own,” but rather, there is a mindset of being or acting like an owner.

This “ownership attitude,” or lack thereof, can be seen in many dealerships. Some leaders may not own stock in the dealership but have ownership in areas of strategic initiatives, team motivation and collaboration, and show emotional investment in the achievement of the dealership’s mission. On the other hand, some leaders show up, fulfill their responsibilities, and get the job done. However, if a better gig presents itself across the street, they don’t hesitate to take the opportunity.

Read the complete article on the NCM Institute Website website



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Who Will Be the Leader?

Ensuring the future success and sustainability of a dealership is not based solely on operational knowledge and efficiencies. In fact, identifying and developing future leaders is critical to building sustainable dealership value. This involves overcoming leadership barriers that lurk in areas that most tend to overlook.

No longer is auto industry knowledge and experience enough to sustain and lead a dealership into the future. Innovations in technology, a lingering fear of economic uncertainty, ongoing regulatory changes and generational perspectives of “old school” and “new school” way of thinking can build organizational tension, impacting performance. Therefore, what may have been good enough previously is no longer good enough to lead your organization into the future.

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